Returns & Exchanges
At Hayes Bicycle, we stand behind our high-performance components and offer a 30-day return policy for unused items in their original packaging. We are committed to ensuring you have the right gear for your ride with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Components
Securely package the unused products in their original manufacturer boxes, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for your records.
Inspection and Refund
Once our technical team inspects the returned gear to ensure it meets our quality standards, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing