Frequently Asked Questions
Everything you need to know about your next ride.
What is the standard shipping time for bikes and components?
Standard shipping typically takes 3-7 business days within the continental US. Fully assembled bikes may require an additional 2 days for professional safety inspection before dispatch.
Do Hayes Bicycle products come with a warranty?
Yes, all our frames carry a limited lifetime warranty, and components are covered for 2 years against manufacturing defects to ensure your peace of mind on the trails.
Can I return a bike if it is not the right fit?
We offer a 30-day return policy for all gear. Bicycles must be in 'like-new' condition and returned in their original packaging; a restocking fee may apply for used items.
Do you offer professional assembly for online orders?
We partner with local bike shops via our 'Ship to Shop' program. You can choose to have your bike delivered to a certified mechanic for professional assembly and tuning.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get on the road sooner.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your shipment status directly through the 'Order History' section of your account.